Derma.pk Replacement Policy

At Derma.pk, your satisfaction is our priority. We’re committed to providing high-quality skincare products and a seamless shopping experience. While we strive for perfection, we understand that situations may arise where you need to request a replacement. Here’s a detailed outline of our Replacement Only policy:

Key Points: #

• Replacements Only: We offer replacements for eligible products, but do not provide refunds.
• Damaged/Defective Products: Report within 2 days of receipt, with photo evidence if possible.
• Incorrect Products: Report within 7 days of receipt.
• Replacement Process: Contact our customer support team via email at [email protected] or WhatsApp at +92-320-5999-650 with your order details and a description of the issue.
• Courier Charges: Customers are responsible for courier charges associated with returning the original product and receiving the replacement.
• Eligibility: Products must be unused, in their original packaging, and in the same condition as received. Replacements are subject to inspection and approval.
• Non-Returnable Items: Opened skincare products, cosmetics, and personal care items are non-returnable for hygiene and safety reasons.
• Return Authorization: Obtain a return authorization from our customer support team before returning any product.

Our Commitment: #

The Derma.pk team is dedicated to ensuring your satisfaction. We’ll do our best to address any concerns and provide a positive resolution. If you have any questions or concerns, please don’t hesitate to contact our customer support team.