Ordering and Payment Guide on derma.pk

At derma.pk, we strive to make your shopping experience as smooth and convenient as possible. This guide provides detailed information about placing orders, payment options, and addressing any concerns you may have. #

Placing Your Order

You can place an order on derma.pk in three easy ways:

1. Online: Visit our website www.derma.pk, browse our products, add desired items to your cart, and proceed to checkout.
2. WhatsApp: Send us a message on WhatsApp at +92-320-5999650 with the list of products you’d like to order.
3. Prescription Orders: For prescription medications, send us a clear picture of your prescription via WhatsApp at +92-320-5999650. Our team will process your order accordingly.

Payment Methods

We offer a variety of payment options for your convenience:

• Cash on Delivery (COD): Pay in cash when your order is delivered to your doorstep.
• Mobile Wallets: Use JazzCash or Easypaisa for quick and secure mobile payments.
• Bank Transfer: Transfer funds directly to our bank account.
• 1Link Payments: Make secure online payments using 1Link.

Note: For cosmetics, we currently only accept advance payment via Mobile Wallets, Bank Transfer, or 1Link.

Online & Bank Transfer Payments

• Confirmation: After making your payment, please send us a copy of the payment slip or proof along with your order number, registered phone number, and name via WhatsApp at 0320-5999650 or email at care@derma.pk . This helps us process your order faster.
• Processing Time: Please allow up to 24 hours for online and bank transfer payments to be processed and reflected in our system. We’ll notify you once your payment is confirmed.

Prescription Medicines

• Valid Prescription Required: To order prescription medicines, you must provide a valid prescription from a registered doctor or dermatologist. Send a clear picture of your prescription via WhatsApp at +92-320-5999650.

Need Help?

• Customer Support: If you encounter any issues with your order or payment, please contact our customer support team. We are available via:
  • WhatsApp or Phone: +92-320-5999650
  • Email: care@derma.pk

Additional Information

• Minimum Order Value: There’s no minimum order value for Cash on Delivery (COD) orders.
• Bank Transfer Details:
  • Title of Account: derma.pk
  • IBAN: PK69BAHL5648008100010101
  • Account Number: 5648-0081-000101-01-7
  • Bank Name: Bank Al-Habib Ltd
  • Branch: Bahria Town Sector E
  • Branch Code: 5648
• Mobile Wallet Details:
  • Title of Account: Fazeel-Ur-Rehman
  • Account/mobile no: 03008711836
  • Accepted Wallets: JazzCash, Easypaisa, NayaPay

Benefits for First-Time Shoppers

Enjoy these perks when you shop with us for the first time:

• Free shipping on prepaid orders over Rs. 5000
• Access to a complete range of 4000+ skincare products
• Free Cash on Delivery
• Expert advice from qualified pharmacists and dermatologists  

We hope this guide helps you navigate the ordering and payment process on derma.pk with ease!