We'll arrange a re-delivery, but you'll be responsible for the additional shipping cost. 

The courier will attempt redelivery. If two consecutive attempts fail, COD won't be available for future orders to that address/number. 

Unfortunately, due to courier company policies, you cannot open the COD parcel before payment. However, we ensure secure packaging to prevent damage. 

Lahore: Same-day delivery for orders placed before 5 pm. Orders placed after 5 pm will be shipped the next day.

Other Locations within Pakistan: Delivery time depends on the courier service and your location. You can track your order for a more accurate estimate.

For Lahore Estimated: Same Day or Next Day

Within Pakistan: 3-4 Working Days

All orders are packed in fresh boxes and cushioned with bubble wrap to prevent damage. Medications requiring temperature control are shipped using M&P Courier's cold chain system. This ensures that sensitive products like the Hudson Facial Brightening Cream reach you in optimal condition. 

We prioritize the safe and secure delivery of your orders, especially for delicate skincare products like the Hudson Discoloration Defense Serum. We use premium packaging materials and reliable courier services, which might result in slightly higher shipping charges. 

We partner with M&P Courier and TCS for nationwide deliveries within Pakistan. For deliveries within Lahore, we have our own dedicated courier team to ensure faster service. Please note that we currently only offer delivery within Pakistan. 

Yes, you can! Visit our order tracking page at https://derma.pk/track and enter your order details to get the latest updates on your shipment. 

You can also easily track your order using the tracking number provided in your shipping confirmation email.

For orders within Pakistan:

• Outside Lahore: Enter the tracking number on the respective courier's website:
• M&P Courier: https://mulphilog.com/tracking/
• TCS Courier: https://www.tcsexpress.com/track/
• Within Lahore: Track your order directly on our website at https://derma.pk/track or contact our local courier team at 03174414852 or 03260019400.
• If you haven't received a tracking email or face any difficulties, please contact our customer support team at +923205999650 via call or WhatsApp.
• For any issues or inquiries directly with the courier companies, you can contact their helplines:
• M&P Courier Helpline: 042-111-202-202 or 021-111-202-202
• TCS Courier Helpline: 042-111-123-456 or 021-111-123-456 

If you haven't received a tracking no via email, please contact us with the following details:

• Your full name
• Your order number
• The phone number associated with your order

You can reach us via WhatsApp at +92320-5999650 or visit our order tracking page: https://derma.pk/track 

You can easily track your order using the tracking number provided in your shipping confirmation email.

For orders within Pakistan:

• Outside Lahore: Enter the tracking number on the respective courier's website:
• M&P Courier: https://mulphilog.com/tracking/
• TCS Courier: https://www.tcsexpress.com/track/
• Within Lahore: Track your order directly on our website at https://derma.pk/track or contact our local courier team at 03174414852 or 03260019400.
• If you haven't received a tracking email or face any difficulties, please contact our customer support team at +923205999650 via call or WhatsApp.
• For any issues or inquiries directly with the courier companies, you can contact their helplines:
• M&P Courier Helpline: 042-111-202-202 or 021-111-202-202
• TCS Courier Helpline: 042-111-123-456 or 021-111-123-456 

If you face any issues, our dedicated customer support team is here to help. Contact us via:WhatsApp or Phone: +92-320-5999650

• Email: [email protected]

No, a valid prescription from a registered doctor/dermatologist is required to order prescription medicines. You can send us a picture of your prescription via WhatsApp at +92-320-5999650.

It usually takes up to 2 hours, but can take a maximum of 24 hours, for online and bank transfer payments to be reflected in our system. We'll notify you once your payment is confirmed. 

1. Complete your payment through your preferred online method or bank transfer.
2. Send us the payment slip or proof, along with your order number, registered phone number, and name, to our WhatsApp number 0320-5999650 or email: [email protected] 
3. We'll process your order promptly once your payment is confirmed. 

We offer flexible payment options to suit your needs:

• Cash on Delivery (COD): Pay in cash when your order arrives at your doorstep.
• Mobile Wallets: Use JazzCash or Easypaisa for convenient mobile payments.
• Bank Transfer: Transfer funds directly to our bank account.
• 1Link Payments: Make secure online payments through 1Link.

Please note: For cosmetics, we only accept advance payment (Mobile Wallets, Bank Transfer, or 1Link). 

You have three convenient ways to place an order:

• Online: Visit our website www.derma.pk, browse our products, add items to your cart, and proceed to checkout.
• WhatsApp: Send us a message on WhatsApp at +92-320-5999650 with the products you want to order.
• Prescription Orders: For prescription medicines, WhatsApp us a picture of your prescription, and our team will assist you. 

Yes, certain items are non-returnable for hygiene and safety reasons. These include opened skincare products, cosmetics, and personal care items. Please review the product description carefully before purchasing.

Remember:

• Always check the product description before buying to ensure it's suitable for you.
• For detailed information, please refer to our full Return Policy on our website: https://derma.pk/return-policy/
• If you have any further questions, don't hesitate to contact our customer support team. We're here to help! 

The customer is responsible for the courier charges associated with returning the product to us and receiving the replacement. You can choose any reliable courier service for the return. 

For detailed information, please refer to our full Return Policy on our website: https://derma.pk/return-policy/

To request a replacement, reach out to our customer support team via email at [email protected] or through WhatsApp at +92-320-5999-650. Provide your order details, a description of the issue, and any supporting evidence (like photos). 

For detailed information, please refer to our full Return Policy on our website: https://derma.pk/return-policy/  

If you receive a damaged or incorrect product, please contact our customer support team within 2 days (for damaged items) or 7 days (for incorrect items). We’ll guide you through the replacement process. 

For detailed information, please refer to our full Return Policy on our website: https://derma.pk/return-policy/  

No, derma.pk currently has a “Replacement Only” policy. This means that we don’t offer refunds for any products, but we’ll gladly replace eligible items. 

For detailed information, please refer to our full Return Policy on our website: https://derma.pk/return-policy/  

You can conveniently shop online from anywhere in Pakistan. Our head office and physical store are situated at Main Boulevard 48/38, Quaid Commercial, Sector E, Bahria Town Lahore.

For your ease and convenience, you can also shop online at our website derma.pk and place your orders directly through call or WhatsApp at +92-320-5999650

We stand out by focusing on quality and expertise:

• Curated Selection: We offer only the best products for your skin and hair, carefully chosen by dermatologists and beauty experts.
• Exclusive Brands: Our own brands, Asra Derm and Evr Yong, provide unique and effective solutions.
• Expert Guidance: Our in-house pharmacist offers personalized advice on product usage and selection. 

Shopping at Derma.pk offers numerous advantages:Authenticity: 100% genuine products from trusted brands

• Convenience: Easy online shopping and home delivery across Pakistan
• Expert Advice: Guidance from dermatologists and an in-house pharmacist
• Affordability: Competitive prices and special offers
• Customer Satisfaction: Our priority is your happiness and well-being 

We cater to all your beauty and wellness needs with a wide range of products, including:Skincare: Face washes, creams, serums, and treatments for various skin concerns

• Hair Care: Shampoos, conditioners, and solutions for hair issues
• Medicines: Prescription and over-the-counter medications, with dispensing services available
• Makeup: A variety of makeup products for face, eyes, and lips. 

Derma.pk is an online store in Pakistan where you can buy authentic skin, hair, health, and beauty products. We offer a wide selection from trusted local and international brands, Happy shopping at derma.pk !

The Derma.pk Affiliate Program is an exciting opportunity to partner with a leading skincare brand and earn money by recommending our products. It's perfect for anyone passionate about skincare and looking to generate income online, whether it's a side hustle or a full-time venture.

Think of it as your own online business, but without the hassle of managing inventory, shipping, or customer service. We provide the products and platform; you provide the marketing.

Here's how it works:

1. Sign up: Create a free affiliate account on our website. It's quick and easy!
2. Access your dashboard: You'll get a personalized dashboard where you can find your unique affiliate link, marketing materials like banners and product images, and track your performance.
3. Share and promote: Share your affiliate link and attractive visuals on your social media platforms (Facebook, Instagram, TikTok, etc.), website, blog, or even through email or messaging apps.
4. Earn commissions: Every time someone clicks your link and makes a purchase on Derma.pk, you earn a commission! The more you promote, the more you can earn.

Who is it for?

• Social media enthusiasts: If you have a strong social media presence and enjoy sharing your favorite products with your followers.
• Bloggers and website owners: If you have a website or blog related to beauty, lifestyle, or health, you can integrate Derma.pk products into your content.
• Anyone with a network: Even if you don't have a large online following, you can share your affiliate link with friends, family, and colleagues.

Benefits of joining:

• No investment required: It's completely free to join!
• Flexible working hours: Promote Derma.pk whenever and wherever you want.
• Earn attractive commissions: Get rewarded for your efforts with competitive commission rates.
• Access to marketing materials: We provide banners, product images, and other resources to help you promote effectively.
• Full transparency: Track your clicks, sales, and earnings in real-time through your dashboard. 

Absolutely not! Joining our affiliate program is completely free. There are no sign-up fees, hidden charges, or any upfront costs. We believe in making this opportunity accessible to everyone who is passionate about skincare and wants to earn extra income. 

We have a tiered commission structure that rewards your performance:

• Bronze: When you start, you're a Bronze affiliate and earn a 5% commission on every sale made through your affiliate link.
• Silver: After you generate 50 successful sales, you'll be upgraded to Silver status and earn a 7% commission on all future sales.
• Gold: Once you achieve 100 sales and a total revenue of Rs. 250,000 through your referrals, you'll reach the prestigious Gold level and enjoy a 10% commission on all sales going forward.

This tiered system motivates you to grow your earnings and rewards your dedication to promoting Derma.pk. 

We believe in 100% transparency. Once you're enrolled as an affiliate, you'll have access to a personalized dashboard. This dashboard is your command center for tracking your progress and earnings. You can monitor:

• Clicks: See how many people have clicked on your affiliate links.
• Sales: Track the number of successful sales generated through your referrals.
• Commissions: View your total earnings and commission history.

The dashboard provides real-time data, giving you a clear picture of your performance and helping you optimize your promotional strategies. 

We offer a hassle-free payment process. During registration, you'll provide your bank account details. You have two options for receiving your earnings:

• Automatic threshold payments: You can set a payment threshold (e.g., Rs. 5,000), and once your earnings reach that amount, we'll automatically transfer the payment to your bank account.
• Manual payment requests: Alternatively, you can request a payment at any time, regardless of your earnings balance.

We process payments promptly and directly to your registered bank account. Please ensure that the account name matches the name you used during registration. We do not allow payments to third-party accounts.

We're committed to providing a rewarding and transparent experience for all our affiliates.