Last Updated: April 2026
At derma.pk, your satisfaction is our priority. We take pride in offering high-quality skincare and pharmaceutical products. If an issue arises with your order, please read the policy below carefully — we operate on a Replacement Only basis.
We do not offer cash refunds on any orders placed through derma.pk. All eligible claims are processed as replacements only, subject to the conditions outlined in this policy.
If you receive a product that is damaged or defective, please take the following steps:
Claims submitted after 48 hours of delivery may not be accepted.
If you receive an item that is different from what you ordered:
To initiate a replacement request, please contact us through one of the following channels:
Please include your order number, a description of the issue, and clear photos when reaching out. Our team will respond within 1-2 business days.
For hygiene and safety reasons, the following items are not eligible for return or replacement:
Please review all product details carefully before placing your order.
Do not return any product without first obtaining written authorization from our support team. Returns sent without prior approval may not be accepted or processed.
Once authorized, our team will provide you with the return address, packaging instructions, and courier guidance.
Prescription medicines and compounded/dispensing products are non-returnable once dispensed, unless there is a verified error on our part (wrong product, incorrect formulation, or quality defect).
For any questions about this policy or to initiate a replacement claim, please get in touch:
We are committed to resolving every concern fairly and promptly. Thank you for trusting derma.pk.
